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FAQ
Frequently Asked Questions
Do I need a birth-chart reading to choose a crystal?
No. Your birth chart is one way to begin. You can also follow a color, a meaning, or a piece that draws you in.
How are crystals connected to the Five Elements?
We bring Five-Element symbolism into our collections through their materials, colors, and meanings. This is our cultural approach to choosing and describing jewelry.
Will a crystal change my destiny?
We do not promise a particular future or outcome. We offer crystals as meaningful companions for reflection, intention, and everyday ritual.
How do I choose a crystal?
You can begin with appearance, material, intention, or the Five Elements. If one quality feels especially relevant now—Growth, Radiance, Nourishment, Refinement, or Wisdom—start there. There is no single correct way to choose.
What do the Five Elements mean here?
We use the Five Elements as an Eastern framework for movement and change: Wood grows, Fire shines, Earth carries, Metal clears away, and Water stores. They organize our collections and give each piece a symbolic theme. They are not a medical or psychological diagnosis.
Do crystals heal?
We do not present crystals as medical treatment or promise that they will change a specific condition or outcome. We offer them as objects of meaning: companions for intention, reflection, ritual, and remembering what is already within you. Please seek qualified professional care for medical or mental health concerns.
Are the stones natural?
Yes. Every stone we use is natural; we do not use synthetic stones. Some designs also include decorative accents such as glass or cloisonné enamel, which are not stones. If you have questions about the materials of a particular piece, contact us and we will check its details for you. Natural stones vary in color, pattern, and inclusions, so no two pieces are exactly alike.
Is the jewelry handmade?
Every bracelet is strung by hand.
Why does my stone look different from the photos?
No two natural stones are exactly alike, and screens show color differently. Our photos show representative pieces.
Are inclusions or growth lines defects?
They can be natural features when they do not affect normal wear. Breaks, chips, structural cracks, poor finishing, loose components, or shipping damage are handled as quality issues. See our Natural stone guide.
How long does delivery take?
Orders are dispatched within 3 business days. Estimated delivery is 8–15 business days from placing your order, including processing time. Customs and carrier conditions may affect delivery.
How much is shipping?
Standard shipping is free on orders of $100 USD or more after discounts, excluding taxes, to destinations we currently ship to. Rates below this threshold depend on package weight and destination. See Shipping & Returns for details.
Can I return or exchange?
You may request a return within 30 days of delivery. Items must be unused, unworn, and in their original packaging, with proof of purchase. Contact us for approval and return instructions. For exchanges, request a return first and place a separate order for the replacement item.
My order arrived damaged or incorrect.
Contact us as soon as possible with your order number and clear photos of the item and packaging.
Where is my order?
How do I find the right fit?
Check the fit information on the product page and measure your wrist before ordering. Our Size Guide explains how to measure and choose a comfortable fit. If you are unsure, email support@fanfoyu.com.
How should I care for my bracelet?
Handle your bracelet gently and avoid stretching it excessively. Keep it away from harsh chemicals, perfume, and prolonged contact with water. Read our Care & Size guide for more information.
How can I contact you?
Email support@fanfoyu.com. Please include your order number for order enquiries.