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Shipping & Returns
Shipping
Free shipping on orders of $100 USD or more
Free standard shipping applies when your merchandise subtotal reaches $100 USD after discounts, excluding taxes and shipping fees. This offer applies to all destinations we currently ship to. The eligible shipping charge is waived automatically at checkout; no code is needed.
Delivery destinations
We currently ship to the United States, Canada, Mexico, the United Kingdom, Australia, and selected European countries. Shipping availability is confirmed when you enter your delivery address at checkout.
Standard shipping rates below $100
| Package weight | United States & Canada | UK, Mexico, Australia & supported European countries |
|---|---|---|
| 0–0.45 kg | $15 USD | $10 USD |
| Over 0.45–1 kg | $25 USD | $15 USD |
The applicable rate is shown at checkout based on destination and package weight. For assistance with an order outside the listed weight ranges, contact support@fanfoyu.com.
Delivery & tracking
Orders are carefully prepared and dispatched within 3 business days. Estimated delivery is 8–15 business days from placing your order, including processing time. Delivery times are estimates and may vary due to customs, carrier conditions, holidays, or weather. Tracking information is sent by email once your order ships.
For shipping or tracking assistance, email support@fanfoyu.com with your order number.
Returns
You may request a return within 30 days of delivery. Contact customer service for the return address and instructions before sending any item back. Read our Returns & Refunds policy for eligibility, shipping costs, and refund details.
Returns & Refunds
You may request a return within 30 days of receiving your order. Items must be unworn, unused, with their original tags and packaging, and accompanied by proof of purchase.
How to request a return
Please email support@fanfoyu.com with your order number and the item you wish to return. Contact customer service for the return address and shipping instructions. Please do not send items back before your return has been approved.
Return shipping
Customers are responsible for standard return shipping costs. If we confirm that your item is defective, damaged, or incorrect, FANFOYU will cover the return shipping cost and provide instructions.
Damaged or incorrect items
Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.
Exchanges
To exchange an item, request a return first. Once the return is accepted, place a separate order for the replacement item.
European Union orders
If your order is shipped to the European Union, you may cancel or return it within 14 days without giving a reason. Items must be unworn, unused, with their original tags and packaging, and accompanied by proof of purchase. This does not affect your applicable statutory rights.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@fanfoyu.com.